My Child At School (MCAS)

Here are some of the frequently asked questions regarding the My Child At School App for parents.

Q. What do I do if I’ve forgotten my email address.

A. Contact your school and they will be able help you.

Q. What do I do if I’ve forgotten my password.

A. Click the Reset Password link from the login page.

Q. The school has sent out invitation codes for parents to redeem however, some parents haven’t redeemed them. How does this work now parents login with an email and password. A. Parents should click the Reset Password link from the login page. Alternatively, the school can send a Password link.

Q. What if parents have multiple Email addresses registered to their MCAS accounts.

A. All Email addresses (including the Recovery Email Address if they have one) will allow the parent to Login.

Q. A parent is getting the message ‘incorrect email address’ when they attempt to login

A. The parent should contact their school so the school can then update the contact record for the parent with the correct email address.

Q. One of the parent profiles attached to the email address needs removing.

A. The person who’s profile it is should contact the school and the school can amend the account record

Q. The email address for a parents MCAS account is incorrect.

A. The parent should contact their school and the school can update the contacts record.